Privacy policy.
Effective Date: 1 August 2025
Farm Fresh Delivery (ABN: 76 666 768 789) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information when you interact with us through our website, purchase our products, or communicate with us in any way.
1. What Personal Information We Collect
We may collect the following types of personal information:
Full name
Email address
Phone number
Delivery address
Billing and payment details (via secure third-party gateway)
Order history and preferences
Any other information you provide directly (e.g. through contact forms, emails, or phone calls)
We do not collect sensitive personal information unless required by law or provided with your explicit consent.
2. How We Collect Personal Information
We collect your information directly when you:
Place an order on our website
Subscribe to our newsletter or marketing communications
Contact us via email, phone or contact form
Engage with us on social media or participate in surveys or promotions
We may also collect data automatically through cookies or similar technologies when you browse our website (see section 6).
3. Why We Collect Your Information
We use your personal information to:
Process and deliver your orders
Communicate order status and delivery updates
Respond to your enquiries and provide customer support
Improve our products, services and website functionality
Send occasional marketing or promotional emails (only with your consent)
Comply with legal obligations
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with:
Trusted third-party service providers such as payment processors, couriers or website hosting partners
Regulatory bodies or government agencies where required by law
Our legal or financial advisors (where reasonably necessary)
All third parties are required to protect your information in line with Australian privacy standards.
5. How We Store and Protect Your Information
Your personal information is stored securely in electronic formats, protected by appropriate physical, technical and administrative safeguards. We take reasonable steps to prevent misuse, interference, loss or unauthorised access.
We retain your personal information only for as long as necessary to fulfil the purpose it was collected or as required by law.
6. Cookies and Website Analytics
We may use cookies and similar technologies to collect information about how you use our website, such as your browsing behaviour, pages visited and device type.
This helps us:
Improve the user experience on our website
Understand and analyse website traffic
Tailor our content and marketing efforts
You can disable cookies in your browser settings, although this may affect the functionality of the site.
7. Accessing or Updating Your Personal Information
You may request access to or correction of your personal information at any time by contacting us. We will take reasonable steps to respond within a reasonable timeframe.
If you believe your privacy has been breached, you can also contact us to lodge a complaint. If you're not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
8. Contact Us
For privacy-related enquiries, access requests or complaints, please contact:
Farm Fresh Delivery
Email: hello@yolkedup.au
Phone: 0437 517 288
Location: Plumpton, VIC, Australia
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.